
MEMBERSHIP & CLASS PACK TERMS AND CONDITIONS
- You may temporarily suspend or freeze your Membership for any reason with 2 weeks’ notice if your account is up to date and, if you have a Fixed Term Agreement; it has more than 2 weeks left.
- The minimum suspension period is for one week and you must provide two weeks’ notice. To request a suspension, please email info@d-fstudio.com.au.
- In any 12 month period you may suspend your Membership: 12-month members can freeze for up to 12 weeks per year; fortnightly members can freeze for up to 8 weeks.
- Membership cancellation requires two weeks notice via email to info@d-fstudio.com.au. Your final payment will be adjusted pro rata and your membership access will continue until the end of the 2-week notice period.
- We may agree to freeze your Membership for more than the period noted for travel, medical, or hardship reasons but you must give us proof (such as supporting documents) to our reasonable satisfaction. Please email supporting evidence to info@d-fstudio.com.au
- While your Membership is frozen, the Minimum Term will be extended for the same time as the freeze. Once your freeze period is over, if on direct debit, payments will continue as per your membership agreement.
- Memberships will run via direct debit until it is cancelled or suspended
- Some classes may be subject to change or cancellation
- You cannot share your ten class pass or membership.
HOW TO CANCEL YOUR YOGA CLASS BOOKINGS
- Ensure you are logged in to your Mindbody account via the D-F Studio app.
- Your upcoming classes are shown on the homepage, or can be accessed via the Book tab (select Book > Classes > click on the class you’re booked into).
- Click cancel next to the class you can no longer attend.
USING MINDBODY TO BRING A GUEST
- Each person attending a class or purchasing a pass must do so under their own Mindbody account. You cannot purchase a pass or membership for another person via your own Mindbody account. This is because each person is required to complete the Liability Waiver through their own account.
- If you would like to recommend a friend joins you at D-F Studio, we suggest you encourage them to download the app themselves. log in with their own account details, and complete the booking via their own account.
- If you are a D-F Studio member and wish to invite a friend for free, please send your friend’s full name, their mobile number, and email address to info@d-fstudio.com.au so we can provide a free pass.
CANCELLATION POLICY FOR CLASSES & WORKSHOPS
- Please cancel at least 1hr prior to your class start time. This will allow us to notify the next person on the waitlist.
- If you are booking via a 10- or 20-class pass or book with a casual pass and do not cancel prior to the class start time, a pass will be deducted from your pack.
- Late cancellation or no-show for ClassPass bookings are subject to the terms and fees set by ClassPass. ClassPass bookings cannot be edited or managed by D-F Studio. If you wish to query your absence or late cancellation fee, you must submit your request directly to ClassPass.
- At present, we do not charge a late cancellation fee for D-F Studio members; however, this is subject to change if late cancellations become an issue. We greatly appreciate your help in cancelling early and in doing so reduce the likelihood of us needing to add a cancellation fee!



